Memorandum

To:          All Employees

CC:         Mrs. B. Heiss, CEO

From:     Allison M. Lowe, VP

Date:      11/11/2012

Re:         Unfortunate Situation Turned Positive.

On Friday, October 26^th, 2012, I had the unfortunate situation of “lost keys”. Due to the late hour – 8pm by the time I left the office – there were very few people still in the office. However, one of those still around was the Building Manager, Ms. Steele.

Because of the “open door” communication policy we implement. I was able to get a hold of her quickly. Within minutes, Ms. Steele had contacted all of the shuttle bus drivers who take employees from the parking garages to the office building, trying to see if anyone had turned keys into them. Additionally, Ms. Steele had reached a private car company, should I need to be driven home – free of charge to myself. After almost an hour of phone calls, we were finally put in touch with the Front Desk worker of our building who had been given the keys to my car (and house), and she let us know exactly where they were.

I strongly encourage all of you to not be afraid to use the “open door” communication we have, as it is an amazing thing for anyone to experience. Hopefully your experience does not begin the same way mine did, but ends similarly. Because of Ms. Steele’s quick action, and how easy and quickly correspondence took place, I was able to make it safely home before dark.

Confidential